Patient guide
Getting to Yerevan and Where to Stay During Treatment
Plan your travel and accommodations after agreeing on a preliminary treatment plan. Coordinate appointment dates, flight requirements, accommodation accessibility, and help from a companion. Below are the questions to resolve before your trip.
Flights: confirm your treatment dates first
When planning a flight to Yerevan, look for flights to Zvartnots International Airport. Check with the airline for direct flights from your city, connecting routes, and ticket terms for your dates.
Before buying tickets, get a preliminary schedule from the clinic: when your first appointment will take place, which examinations are planned, whether hospitalization will be needed, and when the doctor can assess whether you are ready to return home. The general preparation process is described in the guide to planning a treatment trip.
Compare routes for the entire journey, from leaving home to checking in at your accommodations. Consider layover times, baggage claim, transfers, and available check-in times. If you choose a connecting flight, ask whether you need to collect your baggage and check in again.
For your return ticket, check the terms for date changes and refunds. Ask your doctor how much extra time to allow after your final examination. There is no single timeframe that suits every procedure: agree individually on the length of your stay and when you can fly.
Check visa requirements on the website of the Ministry of Foreign Affairs of Armenia: select your citizenship and travel document type. Separately check your companion’s documents and the requirements of your transit country. Save your clinic appointment confirmation, accommodation booking, and contact details for your host.
Airport assistance: what to arrange in advance
If you have difficulty walking long distances, climbing stairs, or boarding a plane on your own, tell the airline when booking. Describe the specific help you need at each stage of the journey, including connections.
Under Zvartnots rules, assistance for passengers with reduced mobility must be requested in advance through the airline, travel agent, or tour operator at least 48 hours before departure. This service cannot be booked directly with an airport employee.
Ask for confirmation of your request and clarify where you will be met. If you are traveling with your own wheelchair, discuss its transportation, handover to staff, and collection after arrival with the airline in advance. For a power wheelchair, check the battery requirements.
Ask the airline whether medical documents are required for your flight. Discuss your ability to fly and the necessary travel arrangements with your treating doctor. Arrange terminal assistance, pickup by a driver, and help getting to your room separately.
Transfers from Zvartnots: plan the journey to your door
The airport website lists taxis, transfer services, car rentals, and bus service to central Yerevan. Check the current terms of your chosen option before traveling.
For a prebooked car, give the organizer your flight number, date, number of passengers, amount of luggage, and exact address. If you need wheelchair transportation or help getting into the vehicle or handling luggage, agree on this in writing. Do not assume this assistance is included in a standard transfer without confirmation.
Confirm the meeting point, the driver’s contact details, and what to do if your flight is delayed. Ask for the total price, including waiting time, parking, and any additional services.
If you are considering a bus, check the route from the final stop to your accommodations and whether you will need to change buses. Consider whether this suits your abilities and your doctor’s recommendations.
Do not schedule an appointment close to your arrival time without agreeing with the clinic. Allow time to leave the airport, travel, and check in. Save your accommodation address, instructions for the driver, and the host’s phone number so you can access them without the internet.
Accommodations near the clinic: check the actual route
Start your search with the addresses of all your upcoming visits. Ask the clinic to clarify where consultations, examinations, and procedures will take place: you need the address of the specific building and entrance. If visits take place at different locations, consider each route.
When choosing accommodations in Yerevan, more matters than distance on a map and the neighborhood’s name. Check how to get from door to door at your appointment times. Ask the host or manager to show you the entrance and vehicle access to the building on video.
Before paying, find out:
- whether there are steps between the drop-off point and the entrance;
- which floor the room or apartment is on;
- whether the elevator can be reached without using stairs;
- whether the doorways are wide enough for your wheelchair, if you need one;
- whether the shower and toilet are easy to use;
- whether a car can stop near the entrance.
Ask the clinic which limitations affecting daily activities you need to consider after the procedure. Give the accommodation owner specific requirements, such as an entrance without steps or a shower without a high threshold. Ask for photos and measurements instead of a general answer that “everything is convenient.”
Also check where to buy groceries, whether delivery is available, and how quiet the room is during the day. Choose an address that allows you to follow your appointment schedule and rest between visits.
A hotel or an apartment during treatment
The official Armenia tourism website describes accommodation options in Yerevan, including hotels and guesthouses. When comparing these with an apartment or serviced apartment, check the terms of the specific property.
| Option | What to clarify before booking |
|---|---|
| Hotel | Whether there is an accessible entrance, an elevator, housekeeping, suitable meals, and late check-in |
| Apartment or serviced apartment | Whether there is a kitchen, refrigerator, and washing machine; who handles cleaning and maintenance issues |
| Guesthouse | Which spaces are shared, whether there is a private bathroom, and who meets you at check-in |
| Accommodations suggested by the clinic | Who provides the accommodations, what the price includes, and how booking changes are handled |
If your doctor prescribes a special diet, find out whether you can follow it in your chosen accommodations. If you need to cook, ask for a list of kitchen equipment. If you need to store medications under specific conditions, clarify the storage requirements with your doctor or pharmacist and ask the manager whether the property can meet them.
If you will be staying together, check that your companion has a separate place to sleep. Ask for confirmation of the exact room or apartment you will receive, and save the agreed terms.
Traveling with a companion: divide the tasks
Before booking, discuss with your doctor whether you need help from someone close to you and at which stages. Clarify whether you need a companion after discharge, when traveling to procedures, and during your journey home.
Agree with the clinic on whether your companion can attend consultations, visit you in the hospital, and receive information with your consent. If your companion plans to stay overnight at the clinic, ask separately about the rules and cost.
Divide everyday tasks in advance: who will communicate with the driver, buy groceries, keep track of appointment changes, and hold the documents. Give your companion the clinic’s contact details, accommodation address, and booking confirmations.
Also assess what your companion can manage. If the doctor says professional care is necessary, ask the clinic how to arrange and pay for it. Do not include these services in your plans without separate confirmation.
If you are traveling alone, ask the clinic to help plan the support you need. Before paying for the trip, find out who will meet you after the procedure and help you get to your accommodations if your doctor’s plan requires this.
Booking, budgeting, and the journey home
The editorial team is collecting price lists for accommodations and transfers. Request prices for your dates, taking into account the length of stay, accommodation category, number of guests, cleaning, meals, cancellation terms, and additional services.
Ask for a written cost breakdown for the entire stay. Separately clarify the advance payment amount, security deposit, refund terms for the deposit, and possible additional charges. For a late arrival, confirm check-in details: which date should appear on the booking, who will give you the keys, and how much early check-in will cost if needed.
Before paying, ask whether you can extend your stay and keep the same room. Clarify the free cancellation deadline, early departure rules, and documents confirming payment. Discuss arrangements for changes to your medical plan with both the clinic and the accommodation owner.
Include tickets, transportation to and from the airport, trips to appointments, meals, and your companion’s expenses in your trip budget. Allow a reserve for a change in departure date and additional nights.
Before returning home, confirm with your doctor that you are ready to travel, and obtain your discharge summary and recommendations. Check your return transfer, accommodation checkout time, and requested airport assistance. Save a contact for follow-up communication with the clinic and clarify how follow-up consultations will be arranged.
Frequently asked questions
Which airport should I fly to for treatment in Yerevan?
For travel to Yerevan, look for flights to Zvartnots International Airport. Check available routes and flight requirements with the airline for your dates.
When should I request assistance for a passenger with reduced mobility?
Under Zvartnots rules, requests must be submitted through the airline, travel agent, or tour operator at least 48 hours before departure. It is better to arrange assistance when booking your ticket.
Should I choose a hotel or an apartment during treatment?
Compare specific options by the route to the clinic, entrance and bathroom accessibility, cooking facilities, and terms for extending your stay. Ask your doctor about any limitations affecting daily activities.
Do I need to travel with a companion?
Discuss this with your doctor before booking. Clarify when you will need help, and arrange accommodations for your companion or other necessary support in advance.